1. Overview

These Terms and Conditions outline how services are delivered by Dog Days Training and Adventure (“the Trainer”). By booking any service, you ("the Client) acknowledge that you have read, understood, and agree to these terms.

2. Services Provided

The Trainer agrees to provide professional dog training and behavioural support services as agreed upon at the time of booking. Services may include private dog sitting, private lessons, public group classes, or public outdoor excursions for training obedience or behaviour modification. The Client understands that each dog learns at its own pace and that continued success relies on consistent follow-up by the Client outside of training sessions. Therefore, no results can be guaranteed.

3. Payment Terms

Payment for services is due 1 calendar day before the commencement of the Client’s chosen service and must be paid in full. Accepted payment methods will be provided on the invoice. Failure to make payment may result in cancellation of future sessions until full payment is received. Invoices are sent via email and paid by bank transfer. Packages are non-refundable and non-transferable.

4. Cancellations, Rescheduling & Late Arrivals

Private Services:
The Client may reschedule up to 24 hours before their scheduled private session without penalty.
Cancellations or reschedules made within 24 hours of the session may result in forfeiture of the booking without refund. Late arrivals shorten the session.

Small-Group Classes:
Class numbers are strictly limited. A non-refundable deposit of $50 is required to secure your place in any Dog Days Training & Adventure course.

Clients who enquire or register without paying the deposit may have their place tentatively held; however, bookings are not confirmed and places may be offered to other clients until the deposit has been received.

The remaining balance must be paid in full by the date of the first class. Failure to pay the outstanding balance by the commencement of the course may result in your booking being cancelled and your place offered to another client.

As class numbers are limited, all deposits are non-refundable and non-transferable unless otherwise required by law.

5. Owner Responsibilities

Owners must follow the training plan, disclose health/behavioral issues, ensure dogs are healthy, use Trainer-recommended gear, and ensure safe handling. Inconsistent follow-through delays progress. Unsafe situations may lead to service refusal.

6. Training Tools

The Trainer may use long lines, flat collars, and slip leads without excessive force and frustration. Abuse or harm is not condoned.

7. Big Day Out – Transport, Custody & Safety

By booking, you allow the Trainer to transport your dog in a personal vehicle. Off-lead activity only allowed with proven recall. Dogs usually remain on long lines. Outings may be postponed due to weather or snake risk. Only one dog attends at a time. Emergencies are managed with first aid, contact, and vet care if needed, at owners expense. Owners must disclose all health or behavior concerns.

8. Liability & Risk

The Trainer is not liable for incidents due to pre-existing issues, hazards, or owner negligence. Owners are responsible for damages caused by their dog. Results aren't guaranteed. Advice is general and must be applied responsibly.

9. Veterinary Care

The Trainer is not a vet but may seek vet care in emergencies at the owner's expense.

10. Media & Photography Consent

Sessions may be recorded or photographed for updates or social media. The Client will only be tagged if they opt-in. The Client will be automatically subscribed to the newsletter, and may unsubscribe at any time. The Client may withdraw consent for any of the above at any time by providing written notice to the Provider. Withdrawal of consent does not affect the legality of any use or communication that occurred before the notice was received.

11. Intellectual Property

All materials remain the intellectual property of Dog Days Training and Adventure and cannot be shared without permission.

12. Website Use

Website content is general and not a substitute for training advice. The Trainer is not responsible for misuse or third-party content.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia.